NCI Vehicle Rescue posts trailblazing sales and profit growth

NCI Vehicle Rescue plc is proving to be a driving force following a 400 per cent sales increase and a 1,400 per cent boost in net profitability in the last three years.

The insurance and vehicle recovery specialist – a PLUS market listed company – has accelerated sales to over £5 million from £1.25 million in 2007. In the last 12 months alone, the business has employed 50 per cent more staff and launched a 24/7 call centre after expanding into spacious new offices in Harrogate.

NCI, which employs around 40 people, delivers breakdown and recovery services under its  “rescuemycar” brand to privately-owned cars and vans, fleet vehicles and motorbikes through  4,000 independent recovery agents nationwide.

The company is also making significant inroads in vehicle and home insurance and in creating innovative niche products such as cover for taxis and motorcycle clothing.

NCI is proud that its consistent growth has been achieved in the global downturn and during the coldest winter for more than 30 years when plummeting temperatures saw claims rocket 50 per cent above forecasts.

Said managing director Neil Richards-Smith: “Overcoming a succession of challenges, which also include our online competitors driving prices down, is testimony to our tenacity and commitment to provide excellent breakdown provision and top class customer service and insurance products.

“We are continuing to substantially invest in key areas such as hiring new staff, training and developing employees and commissioning state-of- the-art IT equipment. Our flagship call centre enables us to divert members of staff to the busiest lines in order to maximise customer response. Our vision is to establish NCI as a household name for vehicle recovery and insurance products throughout the UK.”

The business is mapping out its continuing success with high-profile contracts in the pipeline and further new, niche products under development.

Photo caption: Driving force: NCI Vehicle Rescue managing director Neil Richards-Smith.