A UK based call management business, delivering fast, responsive and reliable support for both NCI Group and white label customers.
Established in February 2009, Vehicle Rescue Network manages claims from all areas of the business and on behalf of our white label partners.
Providing vital support 24 hours a day, 7 days a week, we ensure a consistent, dynamic and professional response to customers when they need us most.
The call management team are equipped with a bespoke telecommunications system, with call recognition and tailored answering/scripting, which allows the business to white label for a variety of call handling requirements and maintain a consistent and personal customer experience.
The Turbo Despatch System is then used to disseminate accurate information to all parties and produce intelligent statistical reporting, used to continually improve efficiency and customer service.